| Worldclass Service |
 Worldclass Service begins with a short intensive theoretical part that illuminate the different starting-points for service;- The brand, the organization’s vision and culture - The customer in focus, our assets - The co-workers, differences is our strength The theory is built on how employees are required to act as representatives of the organization towards its customers. It takes five, at minimum of one and a half hour, intensive modules to work through the theory. Professional service requires more then knowledge about and an understanding of what service is. Therefore the largest part of the program is training service practically which that is done throughout a longer period of time after the theoretical part is ended. When Worldclass Service is launched in an organization new circumstance and necessities for change are created. The program is therefore often complemented with employee’s attitudinal evaluation (NPI) along with a customer satisfaction measurement (NKI), to find the right angel for an effective development of the employees and the organizations service level. Pictures from worldclass training i Poland:  |
